SitMyPetTexas Code of Conduct
Building Texas's Most Trusted Pet Care Community
Introduction and Purpose
At SitMyPetTexas, our mission is to build Texas's most trusted pet care community. This Code of Conduct establishes the standards of behavior we expect from all members of our community - pet parents, pet sitters, and employees. By using our platform, you agree to uphold these standards and contribute to maintaining a safe, respectful, and professional environment for all.
Our Core Values:
Trust
Building relationships based on honesty and reliability
Safety
Prioritizing the well-being of pets, people, and property
Professionalism
Maintaining high standards in all interactions
Respect
Treating all community members with dignity and consideration
Pet Sitter Code of Conduct
Respect for Animals
- Treat all animals with kindness, patience, and respect at all times
- Never use physical punishment, harsh handling, or negative reinforcement techniques
- Provide appropriate exercise, mental stimulation, and comfort based on each pet's needs
- Immediately report any concerns about an animal's health or welfare to the pet parent and SitMyPetTexas support
Safety Protocols
- Always use leashes in public areas unless in a securely enclosed space with explicit owner permission
- Follow all client-specific instructions regarding home security, pet care, and emergency procedures
- Maintain a clean and safe environment for pets at all times
- Never leave pets unattended in unsafe conditions or for inappropriate durations
Professionalism and Communication
- Maintain timely, professional communication with pet parents before, during, and after services
- Arrive punctually for all scheduled visits and services
- Respect client privacy - never share personal information, photos, or details about clients or their homes without explicit permission
- Use our integrated video platform for meet-and-greets and check-ins as expected
Pet Parent Code of Conduct
Honest Pet Information
Provide accurate and complete information about your pet's health, behavior, temperament, and special needs. This includes disclosing any history of aggression, anxiety, or special behavioral considerations.
Respect for Sitters
Communicate clearly and respectfully about expectations, schedules, and special instructions. Provide a safe working environment and be available for consultation when needed.
Home Preparation
Ensure your home is secure and safe for both the sitter and your pet. Provide necessary supplies and specify any areas that are off-limits.
Prohibited Behavior
The following behaviors are strictly prohibited and will result in immediate disciplinary action, including permanent removal from the platform:
Animal-Related Violations
- • Any form of animal abuse, neglect, or mistreatment
- • Leaving pets unattended in vehicles
- • Using training methods involving physical punishment
- • Administering medications without proper authorization
Safety Violations
- • Being under the influence while providing services
- • Bringing unauthorized persons to client homes
- • Smoking without explicit permission
- • Violating safety protocols and leash laws
Professional Misconduct
- • Arranging payments outside the platform
- • Sharing confidential client information
- • Making false claims about qualifications
- • Submitting fraudulent reviews or reports
Legal Violations
- • Any criminal activity on the platform
- • Theft or damage of client property
- • Possession of illegal substances or weapons
- • Harassment, discrimination, or abusive behavior
Enforcement and Disciplinary Action
Reporting Process
Reports can be made through our 24/7 support line, email, or directly through the platform. All reports are promptly reviewed by our Trust and Safety team.
Disciplinary Actions
Warning
For minor first-time violations
Temporary Suspension
For serious or repeated violations
Permanent Removal
For severe violations or repeated offenses
Legal Action
For criminal activities or significant damages
Contact and Support
General Support
help@sitmypettexas.com
Response within 24 hours
Emergency Support
Available 24/7
For urgent safety concerns
Legal Disclaimer
This Code of Conduct establishes guidelines for behavior on the SitMyPetTexas platform but does not form a legally binding contract. SitMyPetTexas reserves the right to modify this Code of Conduct at any time. While we facilitate connections between pet parents and sitters, users are responsible for their own actions and decisions when using our platform.
Last Updated: January 2025 | By using the SitMyPetTexas platform, you acknowledge that you have read, understood, and agreed to abide by this Code of Conduct.